RETURN

You have the right to return your order and we respect it.
We’ve made the procedure as simple and transparent as possible.

Please follow the instructions below:

1. SEND A REQUEST VIA EMAIL WITHIN 14 DAYS FROM THE DELIVERY OF YOUR ORDER TO

resi@ferrarisboutique.com

2. INDICATE ONE OF THE FOLLOWING RETURN METHODS

Refund

Refund of the total amount including the initial shipping costs using the same payment method used at the time of purchase.

Size Exchange

Size exchange with delivery of the correct size and pick up of the return. Valid only for Italy and EU countries.

Coupon

6-month coupon of the same value of your order, to be used on any product of our e-commerce. Valid only for Italy and EU countries.

3. WAIT THE ACCEPTANCE OF THE RETURN REQUEST (WE WILL REPLY WITHIN 3 WORKING DAYS)

4. SEND YOUR RETURN

Return shipping costs are at your expense. You can choose our affiliated shipping service (by explicitly requesting it in the return request mail). We will send you a prepaid label, which will be deducted from your refund. You can also opt for a different shipping method, in full awareness that you are the only responsible of the shipment. Below are the rates of our affiliated couriers:

Returns from Italy

Free size exchange – Free Return with Coupon - Return with Refund 7 euro

Returns from Europe

SIze exchange 15 euros - Return with Coupon 15 euros - Return with Refund 15 euros

Returns from Rest of the World

Return with refund from USA 25 USD – Return with refund from Japan 4000 ¥ - Return with refund from Rest of the World 35 euros

Return terms and conditions

Once the return authorization has been received, the customer undertakes to return the product within 5 days
The products received with security label must be provided with the same upon return
Returned products must not have been used in any way
Products must be returned in the same condition in which they were received. Any tampering, washing, damage or any kind of alteration will invalidate the return.
The products must be carefully packed. Any damage due to lack of care of the packaging will invalidate the return.
The original box is considered an integral part of the product and therefore must be returned intact, free of signs, writings or deformations that could compromise resale
If the customer chooses to return the products by courier or his own vehicle, he will assume full responsibility for loss, damage or theft during the shipment.
Any customs fees will not be refunded and therefore will be deducted from the refund.

RETURN

1. SEND A REQUEST VIA EMAIL WITHIN 14 DAYS FROM THE DELIVERY OF YOUR ORDER TO

2. INDICATE ONE OF THE FOLLOWING RETURN METHODS

3. WAIT THE ACCEPTANCE OF THE RETURN REQUEST (WE WILL REPLY WITHIN 3 WORKING DAYS)

4. SEND YOUR RETURN

⭐⭐⭐⭐⭐

359 Reviews

+39 0322 096675
+39 392 0209299

Menu

RETURN

1. SEND A REQUEST VIA EMAIL WITHIN 14 DAYS FROM THE DELIVERY OF YOUR ORDER TO

2. INDICATE ONE OF THE FOLLOWING RETURN METHODS

3. WAIT THE ACCEPTANCE OF THE RETURN REQUEST (WE WILL REPLY WITHIN 3 WORKING DAYS)

4. SEND YOUR RETURN

⭐⭐⭐⭐⭐

359 Reviews

+39 0322 096675 +39 392 0209299

Menu

+39 0322 096675
+39 392 0209299