SEND A RETURN REQUEST WITHIN 15 DAYS FROM THE DELIVERY OF YOUR ORDER
The return procedure is simple and immediate. You can choose between two types of return. Please fill out the form below to submit the return request. We will reply in 24 hours with all the instructions. In case of doubts or problems, do not hesitate to contact us.
RETURN WITH REFUND
If for any reason you want to return your order and receive a refund, you can do it easily.
Just fill out the form by selecting "Return with refund". You can send the return on your own or using our courier agreement at the cost of €9 for EU contries, €25 for Extra-EU countries and 25 USD for USA. As soon as we receive the shipment we will proceed with the order refund.
RETURN WITH COUPON
The return with coupon works the same as the return with refund. In this case, as soon as we receive the return, we will proceed to issue a coupon valid for all the products in our catalogue. The coupon has a 6-months-validity.
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TERMS AND CONDITIONS
Once the return authorization has been received, the customer undertakes to return the product within 5 days.
The products received with security tag must be provided with the same upon return.
Returned products must not have been used in any way.
Products must be returned in the same condition in which they were received. Any tampering, washing, damage or any kind of alteration will invalidate the return.
The products must be carefully packed. Any damage due to lack of care of the packaging will invalidate the return. In no case can the original box be used as the only external packaging for shipping, but it must in turn be packed in such a way as to protect the goods. Any damage due to a lack of care of the packaging will invalidate the return.
The original box is considered an integral part of the product and therefore must be returned intact, free of signs, writings or deformations that could compromise resale.
If the customer chooses to return the products by courier or his own vehicle, he will assume full responsibility for loss, damage or theft during the shipment.
Any customs fees will not be refunded and therefore will be deducted from the refund.